Shipping Methods:
- SF Express (Mainland, HK, Macau, Taiwan)
- In-store pickup (operating hours)
- DHL Express (International)
We offer an 11-day size exchange service; items must be unused and in original packaging, and mail exchanges require customers to pay shipping.
*Note: Orders ship in 2-7 working days, delays may occur without notice.
*Note: Pre-orders ship in 14-24 working days, cannot be canceled, and may face delays without notice.
*Note: Color/size may vary due to production (±1-3cm); outdoor photos may have color variations, with actual color matching white-background images.
For inquiries, contact our online customer service:
https://linktr.ee/Untouchedunited
If you would like an exchange due to DEFECT, it must be requested within 11 days of delivery indicated by the customer's ORDER NUMBER provided. UNTOUCHED UNITED will not accept any returned merchandise without any written communication via WhatsApp/email and authorized confirmation.
For more information, please view our Shipping & Returns policies.
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