FREE SHIPPING REQUIREMENT

Hong Kong and Macao: HKD$600
China, Malaysia, Taiwan, Thailand: HKD$1,000
Japan, Singapore, South Korea: HKD$1500
Other overseas regions, Canada, UK, USA: HKD$3000

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免費配送要求

香港, 澳門: HKD$600
中國, 馬來西亞, 台灣, 泰國: HKD$1000
日本, 新加坡, 南韓: HKD$1500
海外其他地區,加拿大, 英國, 美國: HKD$3000

RETURNS AND EXCHANGES

If you would like an exchange due to DEFECT, it must be requested within 14 days of delivery indicated by the customer's ORDER NUMBER provided. UNTOUCHED UNITED will not accept any returned merchandise without any written communication via WhatsApp/email and authorized confirmation.

EXCHANGES SHIPPING

• All charges incurred as the result of an exchange or return (i.e., shipping, duties, and taxes) are the customer's responsibility. In the case of an exchange, the customer will be required to pay an additional re-shipping fee.
• It is the customer's responsibility to ensure the accuracy and correctness of the shipment, as well as the responsibility to oversee that the products are packaged and delivered intact, unworn, and in original purchased condition (Sellable Condition). If any matters of liability arise, the issue will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.

EXCHANGES

• Upon inspection and approval, Exchange or Store Credit will be provided.
• All SALE ITEMS, discounted and promotional merchandise, including any discount/promo codes used are FINAL and are ineligible to be returned or exchanged.
• UNTOUCHED UNITED does not accept or assume any responsibility for loss of or damage to returned goods whilst in transit from the customer. It is therefore strongly recommended that customers use a reputable form of logistics with a tracking number.
• UNTOUCHED UNITED will not accept any returned merchandise without any written communication via WhatsApp/email.

ON-SALE ITEMS, SPECIAL RELEASE ITEMS, AND COLLABORATION ITEMS

• All promotional, sale, special release, limited edition items, and collaboration items sold are FINAL. No returns, refunds, or exchanges will be accepted.
• Please make sure you review your order before purchasing any of these items.

退貨和換貨

如果您因為商品缺陷需要換貨，必須在收貨後14天內提出，並提供客戶的訂單編號。未經透過WhatsApp/電子郵件的書面溝通和授權確認，UNTOUCHED UNITED將不接受任何退回商品。

換貨運費

• 所有因交換或退貨產生的費用（例如運費、關稅和稅費）由客戶負責。在換貨的情況下，客戶將需要支付額外的重新運費。
• 客戶有責任確保運送的準確性和正確性，以及監督產品包裝完好、未穿著、保持原購買狀態（可銷售狀態）。如有任何責任問題，將由賣家和客戶直接處理並解決。適用各自賣家的條款和條件。

換貨

• 經檢查和批准後，將提供換貨或店鋪信用。
• 所有促銷商品、打折和促銷商品，包括使用的任何折扣/促銷代碼均為最終銷售，不可退貨或換貨。
• UNTOUCHED UNITED不接受或承擔任何因客戶運輸途中退回商品遺失或損壞的責任。因此強烈建議客戶使用帶有追踪號的知名物流公司。
• 未經透過WhatsApp/電子郵件的書面溝通，UNTOUCHED UNITED將不接受任何退回商品。

促銷商品、特別發行商品和合作商品

• 所有促銷、特賣、特別發行、限量版和合作商品均為最終銷售。不接受退貨、退款或換貨。
• 請在購買這些商品前仔細審查您的訂單。