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Hong Kong Local
Shipping Fee: HKD 30
Free Shipping Condition: Orders over HKD 600 -
Macau, Taiwan, China, Malaysia, Thailand
Shipping Fee: HKD 50
Free Shipping Condition: Orders over HKD 700 -
Japan, Singapore, South Korea
Shipping Fee: HKD 300
Free Shipping Condition: Orders over HKD 1,200 -
Other Overseas Regions (including Canada, UK, USA)
Shipping Fee: HKD 1,000
Free Shipping Condition: Orders over HKD 3,000
Return and Exchange Policy
- If an exchange is needed due to a product defect, it must be requested within 11 days of receipt and the order number provided.
- UNTOUCHED UNITED will not accept any returned products without prior written communication and authorization confirmation via WhatsApp or email.
- For more details, please visit our Shipping and Return Policy.
- Contact: WhatsApp or Email.
Delivery Methods
- SF Express (applicable to Mainland China, Hong Kong, Macau, Taiwan)
- In-store Pickup (available only during store hours)
- DHL International Express (applicable to other international regions)
Payment Methods
- Supports Visa, MasterCard, American Express, FPS, PayMe, Alipay, WeChat Pay, and UnionPay.
- All transactions are securely encrypted; credit card information is encrypted during transmission to ensure payment security.
Pricing and Order Policy
- Product prices may change at any time without prior notice.
- We reserve the right to refuse any order, limit purchase quantities, cancel confirmed orders, or correct billing errors without prior notice.
Out of Stock Handling
- If ordered products are out of stock, we will proactively contact customers via WhatsApp to resolve the issue and arrange refunds as appropriate.
Shipping and Product Notes
- Regular orders are expected to ship within 2-7 business days.
- Shipping times for pre-order products vary by item; please refer to the product page for details. Orders cannot be canceled after confirmation.
- Due to production or manual measurement differences, product dimensions may vary by ±1-3cm; outdoor photos may have color differences due to lighting or display variations—please refer to the white background product images for accuracy.
Customer Inquiries
- If you have any questions, please contact our online customer service: Click here (including WhatsApp and email).
Other Policies
- For detailed size exchanges, returns, and privacy policies, please visit the relevant pages.
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UNITED | INTERNATIONAL SHIPPING
Sale priceHK$1