GIFT CARD
Shopping for someone else but not sure what to give them? Give them the gift of choice with an UntouchedUnited gift card.
Gift cards are delivered by email and include instructions for redeeming them at checkout. Our gift cards have no additional processing fees.
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Hong Kong Local
Shipping Fee: HKD 30
Free Shipping Condition: Orders over HKD 600 -
Macau, Taiwan, China, Malaysia, Thailand
Shipping Fee: HKD 50
Free Shipping Condition: Orders over HKD 700 -
Japan, Singapore, South Korea
Shipping Fee: HKD 300
Free Shipping Condition: Orders over HKD 1,200 -
Other Overseas Regions (including Canada, UK, USA)
Shipping Fee: HKD 1,000
Free Shipping Condition: Orders over HKD 3,000
Return and Exchange Policy
- If an exchange is needed due to a product defect, it must be requested within 11 days of receipt and the order number provided.
- UNTOUCHED UNITED will not accept any returned products without prior written communication and authorization confirmation via WhatsApp or email.
- For more details, please visit our Shipping and Return Policy.
- Contact: WhatsApp or Email.
Delivery Methods
- SF Express (applicable to Mainland China, Hong Kong, Macau, Taiwan)
- In-store Pickup (available only during store hours)
- DHL International Express (applicable to other international regions)
Payment Methods
- Supports Visa, MasterCard, American Express, FPS, PayMe, Alipay, WeChat Pay, and UnionPay.
- All transactions are securely encrypted; credit card information is encrypted during transmission to ensure payment security.
Pricing and Order Policy
- Product prices may change at any time without prior notice.
- We reserve the right to refuse any order, limit purchase quantities, cancel confirmed orders, or correct billing errors without prior notice.
Out of Stock Handling
- If ordered products are out of stock, we will proactively contact customers via WhatsApp to resolve the issue and arrange refunds as appropriate.
Shipping and Product Notes
- Regular orders are expected to ship within 2-7 business days.
- Shipping times for pre-order products vary by item; please refer to the product page for details. Orders cannot be canceled after confirmation.
- Due to production or manual measurement differences, product dimensions may vary by ±1-3cm; outdoor photos may have color differences due to lighting or display variations—please refer to the white background product images for accuracy.
Customer Inquiries
- If you have any questions, please contact our online customer service: Click here (including WhatsApp and email).
Other Policies
- For detailed size exchanges, returns, and privacy policies, please visit the relevant pages.
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GIFT CARD
Promotional PriceHK$100